SMALL BUSINESSES FREELANCERS STARTUPS

Integrate helpdesk, project management and billing tools into your website

SupportEngine is a modern all-in-one platform for managing support tickets, projects, quotes, invoices, and team collaboration, tailored specifically for small businesses, freelancers, and startups.

Get started today by installing it on your own server or take advantage of our one-click cloud service. Free extensions are available to sync users from platforms like WordPress and ExpressionEngine.

Launch Demo Explore Features


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High-Performance, User-Friendly, Customizable

Everything you need to manage customer support and related projects efficiently.

Ticket Management

Complete support ticket management with categories, priorities, file attachments, and automated email notifications.

  • Guest ticket submission (can be disabled)
  • Email notifications
  • File attachments
  • Priority management
  • Categories management

Project Management

Comprehensive project tracking with milestones, tasks, and both Kanban and list views for maximum productivity.

  • Milestones based
  • Kanban board view
  • Task assignments
  • Email notifications
  • Feature can be disabled

User Management

Robust user system with role-based permissions, email validation, and comprehensive profile management.

  • User registration (can be disabled)
  • Email validation (can be disabled)
  • Admin can create users as Staff members
  • Location fields (can be disabled)
  • CMS extensions (to sync your users)

File Management

Secure file uploads and management for both support tickets and projects.

  • Multiple file types
  • Size validation
  • Project file organization
  • Secure storage
  • Feature can be disabled

Notification Management

Intelligent email notification system with granular user preferences and admin controls.

  • User preferences
  • SMTP support
  • Event-based triggers
  • HTML emails
  • Browser notifications

Admin Management

Powerful administrative interface with extensive configuration options and feature toggles.

  • Bulk tickets management
  • Feature toggles
  • Theme customization (Bootstrap 5 based)
  • SEO settings
  • Security controls

Quote/Invoice Management

  • Create quotes or invoices
  • Convert a quote into an invoice
  • Setup your tax settings
  • Be paid directly via Stripe
  • Modern user experience

Store Management

  • Sell products or services
  • Organize them by categories
  • Full cart system
  • Be paid directly via Stripe
  • One page checkout

Subscription Management

  • Sell online services
  • Promote your skills
  • Users can cancel any time
  • Be paid directly via Stripe
  • Subscriptions monitoring

Built for the modern web

Designed for performance, security, and simplicity without the overhead or dependency of frameworks like React or Node.js. SupportEngine is powered by modern, reliable technologies: PHP 8, MySQL 8, Bootstrap 5, and JavaScript.

High Security

Complete control over your data with enterprise-grade security features and advanced protections.

Lightning Fast

Optimized PHP architecture with efficient database queries and minimal server requirements.

Sync your CMS users

Perfect integration with WordPress and ExpressionEngine (seamless user sync capabilities).

Fully Customizable

Modern Bootstrap interface with multiple themes and extensive customization options.

Feature-Rich and Built to Adapt

Each feature can be activated using a toggle switch, either right after installation or whenever you need it.

  • Easy Installation
    Automated install wizard
  • Guest Access
    Configurable guest ticket submission
  • Ticket Management
    Bulk editing (admin only)
  • Ticket Snippets
    Save and apply the most common answers
  • FAQ Management
    Comprehensive knowledge base system
  • Contact Form
    Customizable contact page
  • Email Validation
    Email verification option for registrations
  • SMTP Option
    Use PHP Mail or any SMTP provider
  • Staff Management
    Create users as staff
  • Magic Link Option
    Users can login without passwords
  • hCaptcha Option
    For registration, new ticket pages
  • WordPress PlugIn
    Sync users with SupportEngine
  • ExpressionEngine AddOn
    Sync users with SupportEngine
  • High Security
    Code verified, optimized by AI
  • Themes Selection
    Four themes included
  • Languages Option
    English, French or Spanish
  • News Option
    To share alerts or relevant info
  • GDPR Compliance
    Users can delete their account and data
  • Developer API
    Add support tickets in your apps
    Extended version
  • Projects
    Create internal / client projects
    Extended version
  • Milestones
    Full kanban board
    Extended version
  • Project Files
    Assign files to projects
    Extended version
  • Custom Fields
    For tickets and profile
    Extended version
  • Chat Option
    Real time discussions
    Extended version
  • AI Agents
    Dante AI, Chatbase and more
    Extended version
  • Templates Editor
    For custom HTML/Javascript
    Extended version
  • CSS Editor
    Create or edit themes
    Extended version
  • International
    Language selector
    Pro version only
  • Quotes
    Manage quotes
    Pro version only
  • Invoicing
    Create invoices
    Pro version only
  • Products
    Organize by categories
    Pro version only
  • Store
    Option to sell services
    Pro version only
  • Checkout
    One page checkout
    Pro version only
  • Hide Products
    Share secret purchase links
    Pro version only
  • Subscriptions
    Option to sell subscriptions
    Pro version only
  • Stripe Gateway
    Be paid directly
    Pro version only

SupportEngineKit for developers

With the SupportEngineKit framework for iOS, iPadOS, and macOS, you can seamlessly integrate support ticket functionality into your Swift apps. Users can create tickets and view responses directly within your native application.

Download SupportEngineKit

A JSON API is also available for other platforms (Extended and Pro versions only)

Easy to Setup

You can add SupportEngine to any existing website. The perfect solution for consultants, freelancers, startups or small businesses.


Steps for the One-Click cloud version

1
Place an order

Subscribe for one year to the version of your choice. You can cancel at any time.

2
Wait one minute

Your dedicated cloud instance is created automatically. A direct link is sent per email.

3
Voila!

You are ready. Setup the features and theme options, just add the link to your website.


Steps for the self-hosted version

1
Place an order

Purchase the version of your choice. You will receive an email with a zip file attachment.

2
Upload files

Create a folder on your website. Upload unzipped files to this folder via any FTP software.

3
Install

Use the install.php URL to setup SupportEngine default database, admin account and data.

4
Voila!

All the features of SupportEngine are ready to be used. You can customize the source code.

Enterprise Security Level

Strong security with multiple layers of protection. The implementation follows many security best practices and consideration of common security vulnerabilities.

CSRF tokens, Password hashing, Session management, Role-based access, Magic login system with secure token, File type validation, SQL Injection Prevention, XSS Prevention, Token-based authentication for API endpoints and much more. Source code validated by the best AI engines.

Included Themes

Try the demo to view each one in live mode. With the Extended and Pro versions, you can easily create or customize themes to match the style of any website. We can also do it for you using AI engines.

SupportEngine theme 1
SupportEngine theme 2
SupportEngine theme 4
SupportEngine theme 3
SupportEngine theme 3
SupportEngine theme 3


Our team of engineers and designers can build a custom theme matching the design of your website

View Custom Theme Pricing


International, Accessible

Available in English, French and Spanish languages

The Pro version allows you to setup a multi languages website. The user interface is following important accessibility guidelines (WCAG). Designed and developed so that people with disabilities can use it.

Screenshots

Main features with modern theme. Use the demo for the full experience, switch themes and versions.

Video Tutorial

Discover how simple it is to navigate the SupportEngine admin panel

Demo of version 1.0. The new version is even better.

Watch on YouTube

What Our Users Say

Trusted by businesses worldwide for their support and project management needs

Update Your Client Support Process

Join businesses worldwide who trust SupportEngine for their support and project management needs. Get started in minutes with our easy installation process.

Contact Us FAQs View Demo

The demo website allows you to switch between themes. The content is reset every 48 hours.

Self-hosted or One-Click Cloud solution • Optimized with AI • Loved by the community

Pricing

You can choose between a self-hosted version, which you can install on your own private server, or our One-Click Cloud service, which ensures you always have the latest version automatically.



Basic

Version perfect for small businesses focusing on common customer support

$99
One-time payment (per website license). Self-hosted on your web server (requires PHP 8.1 and MySQL 8 or better).
  • Easy install wizard assistant
  • Ticket management system
  • Email notifications
  • Categories & priorities
  • File attachments
  • User management
  • FAQ system
  • Contact form
  • CMS extensions for members sync
  • Full source code included
Purchase Now
Extended

Featuring advanced project management capabilities with kanban board

$249
One-time payment (per website license). Self-hosted on your web server (requires PHP 8.1 and MySQL 8 or better)
  • Everything in Basic Version
  • Full project management
  • Kanban board view
  • Task assignments & milestones
  • Progress tracking
  • Project files system
  • Staff assignments management
  • Chat Option for direct messaging
  • AI Agents integration
  • CSS/Templates Editor integrated
Purchase Now
Pro

Featuring quotes, invoices, store for products, services and direct Stripe payments

$749
One-time payment (per website license). Self-hosted on your web server (requires PHP 8.1 and MySQL 8 or better).
  • Everything in Extended Version
  • Quotes management
  • Invoicing, billing management
  • Products and categories
  • Store option to sell anything
  • One page checkout
  • Subscriptions management
  • Tax management
  • Stripe payment gateway
  • Be paid directly
Purchase Now


Basic

Cloud-hosted solution perfect for small businesses focusing on customer support

$79
per year

($6 per month only)

Hosted on our secure cloud at sehelp.cloud/yourbusinessname
  • One-click installation
  • Ticket management system
  • Email notifications
  • Categories & priorities
  • File attachments
  • User management
  • FAQ system
  • Contact form
  • Automatic updates
  • SSL & security included
Purchase Now
Extended

Cloud solution with advanced project management and collaboration features

$149
per year

($12 per month only)

Hosted on our secure cloud at sehelp.cloud/yourbusinessname
  • Everything in Basic Version
  • Full project management
  • Kanban board view
  • Task assignments & milestones
  • Progress tracking
  • Project files system
  • Staff assignments management
  • Chat Option for direct messaging
  • AI Agents integration
  • CSS/Templates Editor integrated
Purchase Now
Pro

Complete cloud business solution with billing, payments and advanced features

$349
per year

($29 per month only)

Hosted on our secure cloud at sehelp.cloud/yourbusinessname
  • Everything in Extended Version
  • Quotes management
  • Invoicing, billing management
  • Products and categories
  • Store option to sell anything
  • One page checkout
  • Subscriptions management
  • Tax management
  • Stripe payment gateway
  • Be paid directly
Purchase Now

Included: ExpressionEngine and WordPress integration support and Technical Support.

We can also build a custom version for your company based on these features

Contact Us FAQs View Demo


Download FREE extensions to sync or import members from popular CMS

ExpressionEngine 7.x Add-On WordPress 6.x PlugIn

Extensions are only useful to customers who have purchased SupportEngine.
They allow you to import and sync automatically your existing users into the SupportEngine database.