SupportEngine is a modern all-in-one platform for managing support tickets, projects, quotes, invoices, and team collaboration, tailored specifically for small businesses, freelancers, and startups.
Get started today by installing it on your own server or take advantage of our one-click cloud service. Free extensions are available to sync users from platforms like WordPress and ExpressionEngine.
Everything you need to manage customer support and related projects efficiently.
Complete support ticket management with categories, priorities, file attachments, and automated email notifications.
Comprehensive project tracking with milestones, tasks, and both Kanban and list views for maximum productivity.
Robust user system with role-based permissions, email validation, and comprehensive profile management.
Secure file uploads and management for both support tickets and projects.
Intelligent email notification system with granular user preferences and admin controls.
Powerful administrative interface with extensive configuration options and feature toggles.
Designed for performance, security, and simplicity without the overhead or dependency of frameworks like React or Node.js. SupportEngine is powered by modern, reliable technologies: PHP 8, MySQL 8, Bootstrap 5, and JavaScript.
Complete control over your data with enterprise-grade security features and advanced protections.
Optimized PHP architecture with efficient database queries and minimal server requirements.
Perfect integration with WordPress and ExpressionEngine (seamless user sync capabilities).
Modern Bootstrap interface with multiple themes and extensive customization options.
Each feature can be activated using a toggle switch, either right after installation or whenever you need it.
With the SupportEngineKit framework for iOS, iPadOS, and macOS, you can seamlessly integrate support ticket functionality into your Swift apps. Users can create tickets and view responses directly within your native application.
A JSON API is also available for other platforms (Extended and Pro versions only)
You can add SupportEngine to any existing website. The perfect solution for consultants, freelancers, startups or small businesses.
Subscribe for one year to the version of your choice. You can cancel at any time.
Your dedicated cloud instance is created automatically. A direct link is sent per email.
You are ready. Setup the features and theme options, just add the link to your website.
Purchase the version of your choice. You will receive an email with a zip file attachment.
Create a folder on your website. Upload unzipped files to this folder via any FTP software.
Use the install.php URL to setup SupportEngine default database, admin account and data.
All the features of SupportEngine are ready to be used. You can customize the source code.
Strong security with multiple layers of protection. The implementation follows many security best practices and consideration of common security vulnerabilities.
CSRF tokens, Password hashing, Session management, Role-based access, Magic login system with secure token, File type validation, SQL Injection Prevention, XSS Prevention, Token-based authentication for API endpoints and much more. Source code validated by the best AI engines.
Try the demo to view each one in live mode. With the Extended and Pro versions, you can easily create or customize themes to match the style of any website. We can also do it for you using AI engines.
Our team of engineers and designers can build a custom theme matching the design of your website
View Custom Theme PricingAvailable in English, French and Spanish languages
The Pro version allows you to setup a multi languages website. The user interface is following important accessibility guidelines (WCAG). Designed and developed so that people with disabilities can use it.
Main features with modern theme. Use the demo for the full experience, switch themes and versions.
Discover how simple it is to navigate the SupportEngine admin panel
Demo of version 1.0. The new version is even better.
Trusted by businesses worldwide for their support and project management needs
Join businesses worldwide who trust SupportEngine for their support and project management needs. Get started in minutes with our easy installation process.
The demo website allows you to switch between themes. The content is reset every 48 hours.
Self-hosted or One-Click Cloud solution • Optimized with AI • Loved by the communityYou can choose between a self-hosted version, which you can install on your own private server, or our One-Click Cloud service, which ensures you always have the latest version automatically.
Version perfect for small businesses focusing on common customer support
Featuring advanced project management capabilities with kanban board
Featuring quotes, invoices, store for products, services and direct Stripe payments
Cloud-hosted solution perfect for small businesses focusing on customer support
($6 per month only)
Cloud solution with advanced project management and collaboration features
($12 per month only)
Complete cloud business solution with billing, payments and advanced features
($29 per month only)
Included: ExpressionEngine and WordPress integration support and Technical Support.
Extensions are only useful to customers who have purchased SupportEngine.
They allow you to import and sync automatically your existing users into the SupportEngine database.