High-Performance, User-Friendly, Customizable

Everything you need to manage customer support and related projects—fully integrated and customizable to match your website’s look and feel. Includes service sales and billing tools, all in one place.

Ticket Management

Complete support ticket management with categories, priorities, file attachments, and automated email notifications.

  • Guest ticket submission (can be disabled)
  • Email notifications
  • File attachments
  • Priority management
  • Categories management

Project Management

Comprehensive project tracking with milestones, tasks, and both Kanban and list views for maximum productivity.

  • Milestones based
  • Kanban board view
  • Task assignments
  • Email notifications
  • Feature can be disabled

User Management

Robust user system with role-based permissions, email validation, and comprehensive profile management.

  • User registration (can be disabled)
  • Email validation (can be disabled)
  • Admin can create users as Staff members
  • Location fields (can be disabled)
  • CMS extensions (to sync your users)

File Management

Secure file uploads and management for both support tickets and projects.

  • Multiple file types
  • Size validation
  • Project file organization
  • Secure storage
  • Feature can be disabled

Notification Management

Intelligent email notification system with granular user preferences and admin controls.

  • User preferences
  • SMTP support
  • Event-based triggers
  • HTML emails
  • Browser notifications

Admin Management

Powerful administrative interface with extensive configuration options and feature toggles.

  • Bulk tickets management
  • Feature toggles
  • Theme customization (Bootstrap 5 based)
  • SEO settings
  • Security controls

Quote/Invoice Management

  • Create quotes or invoices
  • Convert a quote into an invoice
  • Setup your tax settings
  • Be paid directly via Stripe
  • Modern user experience

Store Management

  • Sell products or services
  • Organize them by categories
  • Full cart system
  • Be paid directly via Stripe
  • One page checkout

Subscription Management

  • Sell online services
  • Promote your skills
  • Users can cancel any time
  • Be paid directly via Stripe
  • Subscriptions monitoring

Enterprise-Grade Security

Strong security with multiple layers of protection. The implementation follows many security best practices and consideration of common security vulnerabilities.

CSRF tokens, Password hashing, Session management, Role-based access, Magic login system with secure token, File type validation, SQL Injection Prevention, XSS Prevention, Token-based authentication for API endpoints and much more. Source code validated by the best AI engines.

Feature-Rich and Built to Adapt

Each feature can be activated using a toggle switch, either right after installation or whenever you need it.

  • Easy Installation
    Automated install wizard
  • Guest Access
    Configurable guest ticket submission
  • Ticket Management
    Bulk editing (admin only)
  • Ticket Snippets
    Save and apply the most common answers
  • FAQ Management
    Comprehensive knowledge base system
  • Contact Form
    Customizable contact page
  • Email Validation
    Email verification option for registrations
  • SMTP Option
    Use PHP Mail or any SMTP provider
  • Staff Management
    Create users as staff
  • Magic Link Option
    Users can login without passwords
  • hCaptcha Option
    For registration, new ticket pages
  • WordPress PlugIn
    Sync users with SupportEngine
  • ExpressionEngine AddOn
    Sync users with SupportEngine
  • High Security
    Code verified, optimized by AI
  • Themes Choice
    6 themes included
  • Languages Option
    English, French or Spanish
  • News Option
    To share alerts or relevant info
  • GDPR Compliance
    Users can delete their account and data
  • User Friendly
    Following the best design practices
  • AI Button
    Useful text functions integrated
    Extended version
  • Developer API
    Add support tickets in your apps
    Extended version
  • Projects
    Create internal / client projects
    Extended version
  • Milestones
    Full kanban board
    Extended version
  • Project Files
    Assign files to projects
    Extended version
  • Custom Fields
    For tickets and profile
    Extended version
  • Chat Option
    Real time discussions
    Extended version
  • AI Agents
    Dante AI, Chatbase and more
    Extended version
  • Templates Editor
    For custom HTML/Javascript
    Extended version
  • CSS Editor
    Create or edit themes
    Extended version
  • International
    Language selector
    Pro version only
  • Quotes
    Manage quotes
    Pro version only
  • Invoicing
    Create invoices
    Pro version only
  • Products
    Organize by categories
    Pro version only
  • Store
    Option to sell services
    Pro version only
  • Checkout
    One page checkout
    Pro version only
  • Hide Products
    Share secret purchase links
    Pro version only
  • Subscriptions
    Option to sell subscriptions
    Pro version only
  • Stripe Gateway
    Be paid directly
    Pro version only


Quick replies and direct AI Integration

Admins and staff members can save reusable text snippets or enhance their replies using the AI Magic button, powered by your choice of OpenAI, Claude, Mistral, Google Gemini, or DeepSeek (API key required).