Powerful with Elegant Simplicity

Every tool you need to manage customer success, project delivery, and automated billing, all integrated into a single, cohesive ecosystem that scales with your business.

Intelligent Ticketing

A sophisticated support ecosystem designed for speed. Manage inquiries with precision using automated workflows.

  • Guest & Registered submission flows
  • Automated SLA & Priority tracking
  • Smart file attachments & organization
  • Real-time email synchronization

Project Management

From milestones to delivery, track every detail of your secondary workstreams with integrated Kanban and list views.

  • Milestone-driven project tracking
  • Visual Kanban & Task boards
  • Collaborative team assignments
  • Integrated file & discussion threads

Secure Asset Vault

Manage critical project assets and support documentation in a secure, centralized file environment.

  • Multi-format file support & validation
  • Encrypted storage & retrieval
  • Project-specific asset organization
  • Granular access control for attachments

Workflow Notifications

Keep your team and customers synchronized with an intelligent, event-driven notification engine.

  • Semantic HTML email templates
  • Advanced SMTP & Mailer support
  • Real-time browser-level alerts
  • Granular user preference controls

User & Access Control

A sophisticated identity system with granular permissions and automated onboarding workflows.

  • Configurable self-registration flows
  • Secure email validation protocols
  • Dedicated Staff & Admin role management
  • Intelligent user synchronization APIs

System Administration

A comprehensive administrative panel offering deep configuration, feature toggles, and system-wide management.

  • Global feature activation/deactivation
  • Advanced security & compliance settings
  • Customizable branding & theme options
  • SEO optimization & meta controls

Automated Billing

Streamline your revenue with professional quotes and invoices. Seamlessly transition from proposal to payment.

  • Smart Quote-to-Invoice conversion
  • Multi-currency & Tax configuration
  • Direct Stripe payment integration
  • Professional PDF output

Service Store

Turn your expertise into products. Sell services and digital goods through a high-conversion checkout experience.

  • Categorized Product Catalog
  • Dynamic Cart & One-Page Checkout
  • Instant payment via Stripe
  • Automated fulfillment tracking

Recurring Revenue

Build predictable income with subscription management. Perfect for SaaS, maintenance plans, or retainer services.

  • Flexible subscription cycles
  • Self-service customer portal
  • Automated billing via Stripe
  • Churn monitoring & analytics

Enterprise-Grade Security

Protect your operations with multiple layers of defense. SupportEngine is built on a foundation of security best practices to safeguard your data and privacy.

Robust CSRF/XSS prevention, end-to-end password hashing, role-based access control (RBAC), and secure magic login systems. Our code is continuously validated by advanced AI to meet modern security compliance standards.

Feature-Rich and Built to Adapt

Each feature can be activated using a toggle switch, either right after installation or whenever you need it.

  • Rapid Deployment
    Automated installation wizard gets you running in minutes.
  • Guest Support Flows
    Configurable guest ticketing for maximum accessibility.
  • Snippet Ecosystem
    Save and deploy common responses for lightning-fast replies.
  • Knowledge Base
    A central repository for FAQs and self-service documentation.
  • Secure Magic Links
    Passwordless login option for frictionless user access.
  • CMS Connectors
    Seamlessly sync users with WordPress and ExpressionEngine.
  • GDPR Governance
    Built-in tools for data deletion and privacy compliance.
  • AI Integration
    Powered by OpenAI, Claude, Gemini, and Mistral.
  • Developer API
    Extend functionality into your own custom applications.
  • Project Milestones
    Track progress with precision and visual clarity.
  • Custom Schemas
    Define custom fields for tickets and user profiles.
  • Real-time Chat
    Frictionless communication layers for direct messaging.
  • Template Engine
    Integrated HTML/JS editor for total aesthetic control.
  • Global Reach
    Multi-language selector pre-loaded with four major locales.


Quick replies and direct AI Integration

Admins and staff members can save reusable text snippets or enhance their replies using the AI Magic button, powered by your choice of OpenAI, Claude, Mistral, Google Gemini, or DeepSeek (API key required).