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Features 6

Yes, since version 1.6, you can add custom fields for support tickets and profile pages. You can create text, textarea, select menu, checkbox, checkboxes or radio buttons for unlimited use cases.

By default, we are offering seven themes:

- Default (clean and elegant)
- Modern (trendy)
- Minimalist (inspired by Shadcn/ui)
- Vertical (Vertical sidebar)
- Dark (elegant dark mode)
- Purple (a variation of default theme)
- Glass (inspired by Apple Liquid Glass)


You can add your own one very easily. We are also working on more themes. Themes are based on bootstrap 5 CSS engine so only your imagination is your limit. We can also create custom theme matching the design of your website.

https://supportengine.cloud/help/product/2



Yes! Comprehensive email notification system with user preferences, SMTP support, HTML emails, and event-based triggers. Users can control which notifications they receive.

Absolutely! Most features can be disabled through the admin panel, allowing you to create a streamlined experience that matches your specific needs. This is actually a strong advantage of SupportEngine: the level of customization and options. 

Yes! Both support tickets and projects support secure file uploads with configurable file types and size limits.

Yes! Guest ticket submission is included and can be enabled or disabled based on your preferences. You have full control over user registration requirements.

General 9

Yes, for the self-hosted version, it's mandatory to register your domain after install of SupportEngine. One license = one domain.

After purchase, use this URL

https://supportengine.cloud/help/domain_registration

NOTE: on localhost computer, you can debug without registering a license.

Yes! You can view our live demo to see all features in action before making your purchase. You can switch between themes and versions. 

https://supportengine.cloud/demo/default/


Simply visit our pricing page, select the version that fits your needs, and complete the secure checkout process. You will receive download instructions via email for the self-hosted version and a link for the cloud version.

https://supportengine.cloud


No refunds are processed since you receive the complete source code and can make any modifications needed. We provide excellent support and quickly fix any issues that arise.

Yes! We actively maintain SupportEngine and provide bug fixes and security updates. High-quality support is part of our commitment to customers. All updates of version 1.x will be free.

We provide email support for technical issues and bugs. If you purchase installation service, we'll handle the entire setup for you. Training sessions are available for $149.

SupportEngine is available with two versions.

One-Click Cloud:
Hosted on our own infrastructure. Easy setup with an assistant. You just copy the provided URL to your website.

Self-Hosted:
Completely self-hosted, meaning you install it on your own server. This gives you full control over your data, customization, and privacy. No monthly fees or dependencies on external services. You get access to the full source code.

If you are hosting SupportEngine on your own server, it requires PHP 8.1+, MySQL 8.0+, and a standard web hosting environment. It works with most shared hosting providers and is built with modern Bootstrap 5 framework for optimal performance.

NOTE : MySQL 7.4 is still supported but not for a long time. 

SupportEngine is a self-hosted PHP software solution that adds professional support ticket management and project management features to your website. It's designed for small businesses, freelancers, and agencies who want complete control over their customer support system.

Installation 1

For the self-hosted version, installation typically takes 5-10 minutes. You just upload files, create a MySQL database, and run the install.php wizard. Detailed instructions are included.

Security 2

Absolutely! Since everything is on your server, you can backup your database and files using your hosting provider's tools or your own backup solution

Yes! Since it's self-hosted, you have complete control over your data. The software includes modern security features like BCrypt password hashing, session management, and protection against common vulnerabilities.

Technical Questions 5

yes, there is an API available for developers to create tickets, list tickets and manage replies. It's based on JSON but there is also a native framework for Swift developer named SupportEngineKit, available on Github.

https://github.com/SupportEngine/SupportEngineKit



Yes! SupportEngine is built with Bootstrap 5 and follows mobile-first design principles, ensuring it works perfectly on all devices and screen sizes.

Yes! SupportEngine is CMS-agnostic and can be integrated with any website. You can install it in a subdirectory (like yoursite.com/support) and link to it from your main site or you can use a custom domain like support.yourdomain.com

Yes! SupportEngine includes a special ExpressionEngine add-on that allows you to sync users between your ExpressionEngine site and SupportEngine, making it the perfect companion for EE websites.

Absolutely! You receive the full source code, so you can customize anything you want. The software is built with Bootstrap 5, making it easy to modify the appearance and functionality.

Versions 4

For the one click option, we use this domain name and format , so you will just have to add this URL to your actual website to add SupportEngine features.

https://sehelp.cloud/instanceID

As an option, we also provide the possibility to add your business name to the URL instead of the ID. Paid option.

Yes! We offer two installation options: Install it for me on my server (+$79) Install it for me and train me with a 1-hour Zoom session (+$149)

There are no monthly fees for the self-hosted option. All versions are one-time purchases with no recurring fees. You own the software forever and can use it on your own server without any ongoing costs.

Basic:
Complete ticket management, email notifications, categories, priorities, file attachments, user management, FAQ system, contact form.

Extended:
Everything in Basic + full project management, kanban board, task assignments, milestones, progress tracking, staff management

Pro:
Everything in Extended + quotes management, invoicing, billing, store for services, subscriptions, tax management, Stripe payments