Search FAQs
Features 5
Do you support custom fields?
Yes. Since version 1.6, you can add custom fields to support tickets and profile pages. You can create text fields, text areas, select menus, checkboxes, checkbox groups, and radio buttons for a wide range of use cases.
Does it include email notifications?
Yes! SupportEngine includes a comprehensive email notification system with user preferences, SMTP support, HTML emails, and event-based triggers. Users can control which notifications they receive.
Can I disable features I don't need?
Absolutely! Most features can be disabled through the admin panel, allowing you to create a streamlined experience that matches your specific needs. This level of customization and flexibility is one of SupportEngine's key advantages.
Does it support file attachments?
Yes! Both support tickets and projects support secure file uploads with configurable file types and file size limits.
Can customers submit tickets without registering?
Yes! Guest ticket submission is included and can be enabled or disabled based on your preferences. You have full control over user registration requirements.
General 7
Can I use a test account instead of creating one?
Yes, you can use the following credentials:
Login: dev@xproline.io
Password: 12345678Demo
We also recommend creating your own test account.
Can I get a refund?
No refunds are provided because you receive the complete source code and can make any modifications you need. We provide excellent support and quickly address any issues that arise.
Do you fix bugs and provide updates?
Yes! We actively maintain SupportEngine and provide bug fixes and security updates. High-quality support is part of our commitment to our customers. All updates for version 3.x are free.
What kind of support do you provide?
We provide email support for technical issues and bugs. If you purchase our installation service, we'll handle the entire setup for you. Training sessions are also available for a fee.
Do you offer installation services?
Yes! We offer one installation options: Install it for me on my server (+$79). You can also request more assistance per project.
What are the system requirements?
If you are hosting SupportEngine on your own server, it requires PHP 8.1+, MySQL 8.0+, and a standard web hosting environment. It works with most shared hosting providers and is built with the modern smartwebUI framework for optimal performance.
What is SupportEngine?
SupportEngine is a self-hosted PHP software solution. Run ecommerce, customer support, project management, billing, subscriptions, and live chat from one powerful self-hosted platform. Built for PHP 8 and MySQL 8 with no framework dependencies, it’s easy to customize and packed with advanced admin tools, including a complete UI editor for creating a fully tailored experience.
Installation 1
How long does installation take?
Installation typically takes 5–10 minutes. Simply upload the files, create a MySQL database, and run the install.php wizard. Detailed instructions are included.
Security 2
Can I back up my data?
Absolutely! Since everything is hosted on your server, you can back up your database and files using your hosting provider's tools or your own backup solution.
Is my data secure?
Yes! Since SupportEngine is self-hosted, you have complete control over your data. The software includes modern security features such as bcrypt password hashing, session management, and protection against common vulnerabilities.
Technical Questions 2
Is it mobile-friendly?
Yes! SupportEngine is built with smartwebUI and follows mobile-first design principles, ensuring that it works perfectly across devices and screen sizes.
Can I customize the software?
Absolutely! You receive the full source code, so you can customize anything you want. The software is built with smartwebUI, making it easy to modify its appearance and functionality.